Terms of Service

Welcome to CookieBytes Technologies! These Terms of Service ("Terms") govern your use of our platform and services provided by CookieBytes Technologies ("we", "us", "our"). By using our services, you agree to these Terms in full.

1. Services Provided

We provide computer repair, IT consulting, software/hardware installation, virus removal, and general technology support. All services are provided with reasonable skill and care. We may also offer referral or platform services that facilitate third-party payments or product sourcing.

2. Payment Processing

Payments are processed through Stripe. We use Stripe Connect to facilitate transactions. By engaging in payment via our platform, you agree to Stripe’s Connected Account Agreement and Stripe Services Agreement.

In addition to Stripe, we may accept alternate payment methods (e.g., cash, check, Zelle, or bank transfer) where mutually agreed in writing.

3. Invoicing, Payment, and Late Fees

Invoices are due upon receipt unless otherwise stated in writing. Accepted payment methods include credit/debit cards (via Stripe), cash, certified check, Zelle, or other approved methods. Personal checks are accepted at our discretion and are subject to verification.

If a personal check or payment is returned due to insufficient funds or any other reason, a $100 returned item fee will be applied. Clients must then provide payment using a guaranteed method such as cash, cashier's check, or an approved electronic payment method.

If an invoice remains unpaid for more than 7 calendar days, a late fee of $10 per week will be applied until the outstanding balance is paid in full, up to a maximum of $60 in late fees.

Failure to pay may result in service suspension, referral to collections, and/or legal action. Clients will be responsible for any reasonable attorney’s fees or collection costs incurred as a result of non-payment.

4. Client Responsibilities

Clients are responsible for providing accurate information and timely access to necessary systems, equipment, or locations required for us to perform our work. Failure to do so may delay services and may incur additional fees.

5. Data Privacy and Confidentiality

We take client privacy seriously and will not share sensitive data without consent, except where required by law. However, we cannot guarantee complete security of data transmitted or stored via third-party systems or cloud services.

6. Software and Licensing

Clients are responsible for ensuring that all software provided to us for installation or configuration is properly licensed. We do not provide cracked, pirated, or unauthorized software, and we reserve the right to decline service involving such software.

7. Cancellations and Rescheduling

We understand that schedules can change. Please provide at least 24 hours' notice for any cancellations or reschedules. Failure to do so may result in a service fee.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our services. Our total liability will never exceed the amount paid for the specific service rendered.

9. Modifications to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page, and continued use of our services constitutes your agreement to the revised terms.

10. Disputes

In the event of a dispute, we encourage informal resolution first. If a resolution cannot be reached, all disputes shall be subject to the laws and courts of Virginia, United States.

11. Contact

If you have questions about these Terms or your relationship with CookieBytes Technologies, please email nhess@cookiebytestech.com.