Who is CookieBytes
CookieBytes Technologies was founded by Norm, a Michigan native and graduate of the Office Automation program at Michigan Career & Technical Institute (MCTI). With hands-on experience working helpdesk support for ten different companies in the Detroit area, Norm expanded his skills by providing desk-side IT support for major healthcare networks including Beaumont and Ascension Health, as well as City-Wide IT in Arlington, VA and the Sheriff’s Office in Naples, FL. After building a strong foundation in tech support, Norm launched CookieBytes Technologies in 2014—a Mac and PC repair business now proudly serving Gretna, Virginia and surrounding areas. Today, CookieBytes is more than just tech support. After meeting Emily through a shared passion for service, the two have teamed up to grow CookieBytes as a vehicle to support missions and ministry efforts in partnership with local churches throughout Virginia. Together, they hope to not only fund current outreach but also one day open their own mission-driven space to help others get IT done—literally and spiritually!
Vision Statement
Connect with people on a personal level; help them to understand and learn more about the technology they purchase and use.
Mission Statement
To be an IT solution that outperforms competition and exceeds the expectations of clients and the community.
Core Values
Teamwork – Working with others in order to fully utilize what everyone brings to the table, making sure that we support one another in our efforts.
Honesty – Being upfront and transparent, yet respectful, with one another. Provide a “Nephew” mindset.
Perseverance – Utilize the skills God has provided in order to perform the best work possible.
Outreach – Making sure that we are reaching our community. Not just paying clients but also those in need.