Terms of Service
Welcome to CookieBytes Technologies! These Terms of Service ("Terms") govern your use of our platform and services provided by CookieBytes Technologies ("we", "us", "our"). By using our services, you agree to these Terms in full.
1. Services Provided
We provide computer repair, IT consulting, networking, software and hardware installation, virus and malware removal, remote support, on-site house calls, IT training, Google Workspace setup, Google Business Profile optimization, and general technology support. All services are provided with reasonable skill and care. We may also offer referral or platform services that facilitate third-party payments or product sourcing.
2. Service Rates
Our standard hourly rate is $100.00 per hour for all billable services unless a flat-rate service or alternative pricing is agreed upon in writing prior to work beginning. Flat-rate services will be clearly stated in your Scope of Work agreement.
A deposit of 50% of the quoted total, with a minimum of $1,000.00, is required before work begins on any project with a quoted total of $1,200.00 or more, except where otherwise noted in a signed Scope of Work agreement. Projects under $1,200.00 proceed on invoice only with no deposit required. The deposit is non-refundable once work has commenced, per the terms of your Scope of Work agreement.
Prior complimentary visits or goodwill gestures do not constitute a reduced rate agreement and shall not be used as the basis for disputing the standard hourly rate on any invoice.
Onsite service requests located outside our primary service area are subject to a $100.00 travel fee per visit. This fee is due at the time of service and is separate from any hourly or flat-rate charges. Specific service area boundaries will be noted in your Scope of Work agreement where applicable.
Where services involve access to client-owned systems, hosting platforms, or administrative accounts, CookieBytes Technologies requires that such access remain intact for a minimum of 7 calendar days following project completion. Early revocation of access shall be construed as client acknowledgment that all work has been completed to satisfaction, and no refund, dispute, or reduction of the agreed fee shall be valid on that basis.
3. Payment Processing
Payments are processed through Invoice Ninja and Stripe. By engaging in payment via our platform, you agree to Stripe's Connected Account Agreement and Stripe Services Agreement. We may also accept cash, certified check, Zelle, or bank transfer where mutually agreed in writing.
4. Invoicing, Payment, and Late Fees
Invoices are due within 14 calendar days of delivery unless otherwise stated in a signed Scope of Work agreement. Accepted payment methods include credit/debit cards (via Stripe), cash, certified check, Zelle, or other approved methods. Personal checks are accepted at our discretion and subject to verification.
If a personal check or payment is returned due to insufficient funds or any other reason, a $100.00 returned item fee will be applied. The client must then provide payment using a guaranteed method such as cash, cashier's check, or an approved electronic payment method.
If an invoice remains unpaid after 14 calendar days from the date of delivery, a late fee of 1.5% of the outstanding balance per month will be applied until the balance is paid in full.
Failure to pay may result in service suspension, referral to a collections agency, and/or legal action. Clients will be responsible for any reasonable attorney's fees or collection costs incurred as a result of non-payment.
5. Client Responsibilities & Cooperation
Clients are responsible for providing accurate information and timely access to necessary systems, equipment, credentials, or locations required to perform the agreed work. Failure to do so may delay services and may result in additional billable hours.
If CookieBytes Technologies requests information or action from a client and no response is received after three follow-up attempts over three business days, we reserve the right to formally declare a client-caused stall and pause or close the engagement. Any delays resulting from client unresponsiveness are the client's responsibility.
6. Software and Licensing
Clients are responsible for ensuring that all software provided to us for installation or configuration is properly licensed. We do not provide cracked, pirated, or unauthorized software, and we reserve the right to decline any service involving unlicensed software.
7. Cancellations and Rescheduling
Please provide at least 24 hours' notice for any cancellations or rescheduling of on-site or remote appointments. For project-based engagements, cancellation terms are governed by the signed Scope of Work agreement. Where no SOW exists, a cancellation fee may apply for work already performed.
8. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your bank or card issuer, clients agree to first attempt resolution in writing directly with CookieBytes Technologies at info@cookiebytestech.com. Initiating a chargeback without first attempting written resolution is a violation of these Terms and may result in collections action and reporting of the debt.
9. Data Privacy and Confidentiality
We take client privacy seriously and will not share sensitive data without consent, except where required by law. However, we cannot guarantee complete security of data transmitted or stored via third-party systems or cloud services.
10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our services. Our total liability will never exceed the amount paid for the specific service rendered.
11. Modifications to These Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised "Last updated" date. Continued use of our services following any update constitutes your agreement to the revised Terms.
12. Disputes and Governing Law
In the event of a dispute, we encourage good faith written resolution first. Please contact us at info@cookiebytestech.com before pursuing any legal action. If informal resolution cannot be reached, all disputes shall be governed by the laws of the State of Alabama. Venue for any legal proceedings shall be Colbert County, Alabama.
13. Contact
CookieBytes Technologies
info@cookiebytestech.com
(256) 415-6844
cookiebytestech.com
These terms apply to all one-time or project-based engagements, including computer repair, networking, software setup, Google Business Profile optimization, website work, and any other service performed under a signed Scope of Work agreement.
1. Scope of Work & Estimates
A written Scope of Work ("SOW") agreement will be provided prior to work beginning. The SOW defines the services to be performed, the estimated hours, and the applicable rate or flat fee. Work will not commence until the SOW is signed and any required deposit is received.
2. Deposit
A deposit of 50% of the quoted total, with a minimum of $1,000.00, is required before any project-based work begins on projects with a quoted total of $1,200.00 or more. This deposit is non-refundable once work has commenced and will be applied toward the total invoice balance upon project completion. Projects under $1,200.00 proceed on invoice only with no deposit required.
3. Overage Authorization
If a project requires additional hours beyond the original estimate, the client will be notified in writing when 80% of the estimated hours have been reached. No additional hours beyond the original estimate will be billed without written client acknowledgment. Written acknowledgment includes email, text message, or any other documented form of communication.
Continued engagement and failure to request a stop to work after receiving written notification of scope changes constitutes authorization to proceed.
4. Cancellation Policy
Before work begins: The full deposit will be refunded within 5 business days.
After work has commenced (3 or fewer hours worked): The deposit is retained as a kill fee. No additional hours will be billed.
After work has commenced (more than 3 hours worked): Billing begins at hour 4 at $100.00/hour for each hour worked beyond the 3-hour grace period. The deposit will be applied toward the outstanding balance and any remaining amount is due upon cancellation.
Suspension due to non-payment or dispute: All hours worked from hour one are billable at $100.00/hour. The deposit will be applied toward the outstanding balance.
5. Onsite Travel Fee
Onsite service requests located more than 10 miles from CookieBytes Technologies' primary service area (Tuscumbia, AL 35674) are subject to a $100.00 travel fee per visit. This fee is due at the time of service and is separate from any hourly or flat-rate charges.
6. Post-Engagement Grace Period
A 3-day grace period following project completion is provided at no additional charge for issues directly related to the work performed. Support requests beyond 3 days post-completion are billable at $100.00/hour.
CookieBytes Technologies will retain one administrator account on the client's system for a minimum of 7 days post-completion for troubleshooting and verification purposes. Early removal of this account by the client prior to the 7-day period constitutes confirmation that all deliverables have been received and are functioning correctly.
These terms apply to ongoing Managed IT service agreements. Managed IT services are provided on a monthly retainer basis and governed by a signed Managed IT Scope of Work agreement in addition to these General Terms.
1. Service Tiers
Managed IT services are offered in the following tiers:
- Basic — $200/month: 2 hours of support, 48-hour response time
- Standard — $350/month: 4 hours of support, 24-hour response time
- Priority — $700/month: 8 hours of support, same-day response, quarterly system checkup
All tiers include remote or onsite support at the client's preference. Onsite visits outside the primary service area are subject to the standard $100.00 travel fee per visit.
2. Retainer Hours
Retainer hours are allocated monthly and do not roll over. Unused hours expire at the end of each billing cycle. Hours beyond the monthly allocation are billed at the standard rate of $100.00/hour with written client acknowledgment required before overage hours are accrued.
3. Billing & Payment
Monthly retainer fees are due on the first of each billing cycle. Invoices unpaid after 14 calendar days are subject to a 1.5% monthly late fee. Failure to pay may result in suspension of managed services.
4. Minimum Term & Termination
Managed IT agreements require a minimum commitment of 3 months from the date of signing. During the minimum term, the agreement may not be cancelled except for cause.
After the minimum term has been fulfilled, either party may terminate with 30 days written notice. Termination mid-cycle does not entitle the client to a prorated refund of the monthly retainer. Any overage hours accrued during the final billing cycle are due upon termination.
Early termination during the minimum term will result in the remaining monthly retainer fees for the balance of the 3-month term becoming immediately due.
5. Remote Access Authorization
By entering into a Managed IT agreement, the client grants CookieBytes Technologies standing authorization to access covered systems remotely for the purpose of monitoring, maintenance, troubleshooting, and support. This authorization remains in effect for the duration of the agreement and is revoked upon termination.
6. Data Handling & Confidentiality
CookieBytes Technologies will handle all client system data with reasonable care and confidentiality. We will not share, sell, or disclose client system information to third parties except where required by law or as necessary to perform the agreed services.
These terms apply to Google Workspace for Nonprofits setup, migration, and related engagements. All Nonprofit / Workspace engagements are also governed by a signed Scope of Work agreement specific to the service.
1. Eligibility & Prerequisites
Google Workspace for Nonprofits requires a valid EIN (Employer Identification Number) and an active domain with the ability to make DNS changes. CookieBytes Technologies cannot begin work until both prerequisites are confirmed. The $1,000.00 deposit is non-refundable once paid, regardless of eligibility status discovered after signing.
2. Pricing Structure
The base rate for a Google Workspace for Nonprofits engagement is $1,000.00. This constitutes payment in full for a clean setup with no complications. If complications arise beyond standard scope — such as previous account conflicts or extended Google support escalations — additional hours will be billed at $100.00/hour with prior written notice and written client acknowledgment required before proceeding.
3. Google Support & Delays
Google Workspace support is managed entirely by Google, not CookieBytes Technologies. Delays caused by Google verification timelines, account reset processes, or support escalations represent real hours worked on the client's behalf and are billable at $100.00/hour from the first hour of complications. CookieBytes Technologies cannot be held liable for missed deadlines or expired verification windows caused by Google's processes.
4. Payment Timing
Upon completion of the engagement, a 7-day grace period will run during which the client may verify all deliverables are functioning correctly. The final invoice will be issued at the close of the grace period. Full payment of any remaining balance is due within 7 days of invoice delivery. Balances unpaid after 14 days from the invoice date are subject to a 1.5% monthly late fee.
If a personal check or payment is returned due to insufficient funds or any other reason, a $100.00 returned item fee will be applied. The client must then provide payment using a guaranteed method.
5. Cancellation
Cancellation within normal scope (no complications): All work performed is covered under the $1,000.00 base rate. No additional hours will be billed.
Cancellation after complications have arisen: Complication hours are billable at $100.00/hour from the first hour. The $1,000.00 base rate will be applied toward the total outstanding balance.
6. Disclosure Accuracy
The accuracy of pre-work disclosures regarding previous Google Workspace accounts is material to this agreement. Unintentional inaccuracies will be assessed on a case-by-case basis. Intentional concealment reserves CookieBytes Technologies the right to immediately halt the engagement with the $1,000.00 deposit forfeited in full.
7. Google Ad Grants
Upon approval of the Google Workspace for Nonprofits account, the client may be eligible for Google Ad Grants providing up to $10,000/month in free Google Search advertising. Initial campaign setup is included within the base engagement. Ongoing campaign management beyond initial setup is available at $100.00/hour.