Who is CookieBytes
CookieBytes Technologies is a Christian-owned computer repair and IT support business proudly serving Tuscumbia, Florence, Sheffield, Muscle Shoals, and the greater Colbert County area of Alabama.
Founded in 2014 by Norm, CookieBytes was built on a foundation of real-world IT experience — helpdesk support across ten companies in the Detroit metro area, desk-side support for major healthcare networks including Beaumont Health and Ascension, and IT work spanning Arlington, AL and Naples, FL. Norm is a graduate of the Office Automation program at Michigan Career & Technical Institute (MCTI), and has spent his career turning complex tech problems into plain-English solutions for real people.
Today CookieBytes serves both residential clients and small businesses throughout the Shoals — offering PC and Mac repair, virus removal, networking, remote support, house calls, and managed IT services. Whether you’re a homeowner with a slow laptop or a local nonprofit that needs Google Workspace set up, CookieBytes shows up, gets it done, and treats you like a neighbor.
But CookieBytes is more than a tech business. Norm and Emily — united by a shared passion for service — are building CookieBytes as a vehicle for missions and ministry, partnering with local churches throughout Alabama to support outreach efforts. Their long-term vision is to open a mission-driven space that helps people get IT done, literally and spiritually.
We help you get IT done — honestly, locally, and with purpose.
Vision Statement
Mission Statement
To be an IT solution that outperforms competition and exceeds the expectations of clients and the community.
Core Values
Teamwork – Working with others in order to fully utilize what everyone brings to the table, making sure that we support one another in our efforts.
Honesty – Being upfront and transparent, yet respectful, with one another. Provide a “Nephew” mindset.
Perseverance – Utilize the skills God has provided in order to perform the best work possible.
Outreach – Making sure that we are reaching our community. Not just paying clients but also those in need.