I’m not your average IT guy. I won’t make you feel stupid for asking questions, I won’t disappear after the job is done, and I won’t charge you for things you don’t need. Every client gets my direct number and my full attention.
PROFESSIONAL IT SERVICES FOR THE SHOALS AND BEYOND
CookieBytes Technologies provides professional, personalized technology solutions for individuals, small businesses, and nonprofits in the Muscle Shoals area of Alabama. Whether you need same-day computer repair, small business IT support, or help setting up your smart home — we show up, we explain what happened, and we make sure it does not happen again. Let us help you get IT done.
COMPUTER REPAIR & DIAGNOSTICS
From slow performance to hardware failure, we diagnose and repair Windows
PCs and Macs quickly and affordably. We offer same-day, evening, and
weekend appointments because your schedule matters. Services include
virus and malware removal, hardware replacement, screen repair,
performance optimization, and software troubleshooting.
PCs and Macs quickly and affordably. We offer same-day, evening, and
weekend appointments because your schedule matters. Services include
virus and malware removal, hardware replacement, screen repair,
performance optimization, and software troubleshooting.
MANAGED IT SERVICES
Let CookieBytes be your full-time IT department without the full-time
cost. We monitor your network, manage your backups, and identify problems
before they become emergencies — keeping your business running smoothly
so you can focus on what you do best.
cost. We monitor your network, manage your backups, and identify problems
before they become emergencies — keeping your business running smoothly
so you can focus on what you do best.
SMALL BUSINESS & NONPROFIT IT SUPPORT
We specialize in serving small businesses and nonprofits that need
enterprise-level thinking at a budget-friendly price. Services include
Google Workspace setup and administration, Microsoft 365 setup and
support, Google Ad Grants setup and management for qualifying nonprofits,
VoIP phone system setup and support, and ongoing technology consulting
tailored to your mission and budget.
enterprise-level thinking at a budget-friendly price. Services include
Google Workspace setup and administration, Microsoft 365 setup and
support, Google Ad Grants setup and management for qualifying nonprofits,
VoIP phone system setup and support, and ongoing technology consulting
tailored to your mission and budget.
CYBERSECURITY AUDITS & PROTECTION
We assess your current security posture and implement layered protection
against malware, ransomware, phishing, and unauthorized access. Services
include antivirus installation, firewall configuration, password manager
setup, network security hardening, and staff training on cybersecurity
best practices.
against malware, ransomware, phishing, and unauthorized access. Services
include antivirus installation, firewall configuration, password manager
setup, network security hardening, and staff training on cybersecurity
best practices.
DATA BACKUP & RECOVERY
Losing your data is not an option. We provide proactive backup solutions
for homes and businesses, as well as emergency data recovery from failing
or damaged drives. For complex recovery situations we partner with a
specialist data recovery technician to take things to the next level when
needed.
for homes and businesses, as well as emergency data recovery from failing
or damaged drives. For complex recovery situations we partner with a
specialist data recovery technician to take things to the next level when
needed.
NETWORKING & WIRELESS SETUP
Whether you need a home network secured or a business network built from
scratch, we handle it. Services include wireless network installation and
configuration, router and firewall setup, network security hardening,
and troubleshooting connectivity issues across all your devices.
scratch, we handle it. Services include wireless network installation and
configuration, router and firewall setup, network security hardening,
and troubleshooting connectivity issues across all your devices.
WEBSITE DESIGN & MAINTENANCE
We build clean, professional WordPress websites for small businesses and
nonprofits. Services include new site builds, redesigns, ongoing
maintenance, hosting support, and SEO setup via Yoast. We make sure your
site works for you — and that AI tools like ChatGPT and Google Gemini
can find and represent you accurately.
nonprofits. Services include new site builds, redesigns, ongoing
maintenance, hosting support, and SEO setup via Yoast. We make sure your
site works for you — and that AI tools like ChatGPT and Google Gemini
can find and represent you accurately.
CLOUD SERVICES
We help individuals and businesses move to and manage cloud-based
solutions including Google Workspace, Microsoft 365, cloud backup,
file sharing, and mobile device management. If your team works across
multiple devices and locations, cloud solutions keep everyone connected
and your data protected.
solutions including Google Workspace, Microsoft 365, cloud backup,
file sharing, and mobile device management. If your team works across
multiple devices and locations, cloud solutions keep everyone connected
and your data protected.
REMOTE SUPPORT
Distance is not a barrier. Whether you are across town or across the
country, we provide secure remote support for software issues,
troubleshooting, and general assistance — no travel required.
country, we provide secure remote support for software issues,
troubleshooting, and general assistance — no travel required.
HOUSE CALLS & ON-SITE VISITS
We come to you. Home visits, business visits, and drop-off service
available throughout the Shoals area. Reducing the hassle of disconnecting
and transporting your equipment is part of the service.
available throughout the Shoals area. Reducing the hassle of disconnecting
and transporting your equipment is part of the service.
SMART HOME SETUP & SUPPORT
We help you connect, configure, and secure your smart home ecosystem —
including voice assistants, smart TVs, security cameras, video doorbells,
smart thermostats, and streaming devices. We also show you how to keep
everything updated and protected so your convenience does not become
a vulnerability.
including voice assistants, smart TVs, security cameras, video doorbells,
smart thermostats, and streaming devices. We also show you how to keep
everything updated and protected so your convenience does not become
a vulnerability.
MOBILE DEVICE SUPPORT
Have a new device? Want to know more about your devices you already own? Give us a call and we can help you out.
TRAINING & ONE-ON-ONE SUPPORT
Technology should not be intimidating. We offer patient, plain-language
one-on-one training for individuals of all experience levels. Whether
you need help with a new tablet, setting up a Zoom call, managing your
email, or understanding your devices — we meet you where you are without
making you feel lost.
one-on-one training for individuals of all experience levels. Whether
you need help with a new tablet, setting up a Zoom call, managing your
email, or understanding your devices — we meet you where you are without
making you feel lost.
CONSULTING SERVICES
Not sure what you need? We will come to your location, assess your
current setup, and give you honest recommendations — no upselling,
no jargon. Whether you are looking to upgrade your infrastructure,
purchase new equipment, or simply make better use of what you already
have, we will help you make the right call.
current setup, and give you honest recommendations — no upselling,
no jargon. Whether you are looking to upgrade your infrastructure,
purchase new equipment, or simply make better use of what you already
have, we will help you make the right call.
SECURE DATA WIPE & RESPONSIBLE RECYCLING
Retiring an old device? We securely wipe your data so nothing ends up
in the wrong hands, and help you recycle your old tech responsibly.
Your privacy and the environment both matter.
in the wrong hands, and help you recycle your old tech responsibly.
Your privacy and the environment both matter.